Privacy Policy.
How we collect, use and protect your information when you visit our site or book a stay.
Last updated · May 2026
01 Who we are
Widanivilla operates this website and the villa located at Jl. Tegalalang, Ubud, Bali 80561, Indonesia. This Privacy Policy explains how we collect, use and protect your personal information when you visit our site or make a booking.
02 Information we collect
Booking details: your name, email, phone number, country of residence, stay dates and the number of guests.
Communications: the content of messages you send us through our contact form, email or WhatsApp.
Technical data: basic analytics such as your browser type, device and pages visited, collected automatically to help us improve the site.
03 How we use your information
We use your information to process and confirm reservations, communicate with you about your stay, arrange requested services such as airport transfers, and respond to enquiries.
We may also use your contact details to send booking-related updates. We will only send marketing messages if you have asked to receive them, and you can opt out at any time.
04 Payments & booking partners
Reservations and payments are handled through our booking provider, AyoBook, and its connected payment gateways (such as QRIS and bank transfer). Payment information is processed directly by these providers; we do not store your full card or banking details on our servers.
05 Sharing your information
We do not sell your personal information. We share it only with service providers who help us operate the villa and the booking process, and only to the extent needed to deliver the service you requested, or where required by law.
06 Data retention & security
We keep booking records for as long as necessary to fulfil our legal, accounting and operational obligations, after which they are securely deleted. We apply reasonable technical and organisational measures to protect your data.
07 Your rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw consent for marketing at any time. To make a request, contact us using the details below.
08 Contact us
For any privacy questions or requests, email stay@widanivilla.com or message us on WhatsApp at +62 812 0000 0000.